Doreen Almodovar

Freelance Information Technology & Operations Specialist / Developer, 2015 – 2021 • Provided IT support via phone, email, chat, and in-person for web server setup and administration on Linux Ubuntu and CentOS. • Performed systems administration and upgrades on Linux, Apple (OS X), and Microsoft platforms. • Conducted database setup and administration using Microsoft SQL and MySQL servers and client instances. • Developed WordPress sites, including SEO setup and enabled the use of marketing tools such as MailChimp. • Set up social media accounts for branding and designed marketing materials and eBooks for print and/or publishing. • Managed bookkeeping using QuickBooks, and performed English / Spanish translations. • Clients: Luxury by Fab, The Best Leathers, Periphyton Band, Full Circle Music, Joyful Wellness Center.

School Technology Partner, Denver Public Schools (DPS), 2019-2021 • Provided dedicated in-building tech support to two high schools for 300+ students and 100+ faculty members. • Troubleshot and resolved hardware on Lenovo and Dell laptops, Chromebooks, and standardized applications such as Google Apps Suite, Microsoft Office 2016 Suite, Schoology, and LanSchool for remote teaching. • Created and tracked incidents that came in via phone, email, or in-person. • Provided in-person and remote support during the pandemic, using Windows Quick Assist and Google Chrome Remote Access Tools.

T1E Support Representative, InMotion Hosting, 2017 • Provided web hosting technologies support via chat, phone, and email with remote connectivity as necessary. • Performed setup and administration tasks on Linux/UNIX command line, using scripting tools such as HTML, PHP, MySQL, and JavaScript. • Administered CentOS platform via cPanel and Web Host Manager. • Handled over 1000 customer interactions per month with consistent positive feedback • Identified and reported common issues and bugs to the development team.

Help Desk Analyst, Steiner Management Services, 2013 – 2015 • Provided remote database, network, and systems administration for Cruise Line Onboard Spas running Steiner Point of Sale (POS) applications and systems. • Interfaced with Cruise Line Networks, Microsoft SQL Server 2012, Windows 7 and 10 on Windows 2012 Servers and VMWare Virtual Machines, and hardware. • Developed a new user-friendly training tool and updated the Technical Manuals with current technology. • Performed administration of Microsoft SQL Server 2012, retrieving, parsing, and manipulating data as necessary. • Improved the efficiency and accuracy of data reporting by creating custom queries and scripts. • 

Accounting Specialist II, Environmental Consulting & Technology, 2011 – 2013 • Managed collections thru collection agency submittal, reconciled and managed data for stocks, accounts receivables, company assets – utility trucks. • Managed all facilities maintenance challenges liaising with vendors and approved expenses as necessary. •Reduced the accounts receivable aging and increased the cash flow with dunning processes. • Negotiated contracts with vendors and saved on maintenance costs. 

Technical Support Representative, Elite Software, Inc., 2010 – 2011 • Provided troubleshooting and development of technical solutions/workarounds for a 16-bit Microsoft Access database application. • Performed installations and updates with appropriate configuration using remote connectivity. • Created, converted, imported, networked, and managed VMWare and Microsoft Virtual PC (XP Mode) virtual machines to run the 16-bit application. • Resolved over 90% of customer issues within the first call or chat. • Created and updated documentation and knowledge base articles for common issues.

Technical Analyst, FrontRange Solutions, 2006 – 2009 • Provided helpdesk support for Goldmine Enterprise CRM application via chat, phone, and email with remote connectivity as necessary. • Performed installations, administration, and reporting of Microsoft SQL Server 2005 and 2008. • Conducted troubleshooting tasks to develop technical solutions or workarounds on assigned incidents. • Managed and tracked incidents • Achieved excellent customer satisfaction based on surveys. • Escalated complex issues to senior analysts and developers as needed.

Personal Business Assistant/Self Employed, 2004 – 2006 • Providing the following customer services; Home and Small business office network and systems administration, QuickBooks bookkeeping services for construction business, desktop publishing designing, Windows, MS Office and QuickBooks Enterprise tutoring, Document and conversational translations, and Tour guide – Brazil and Columbia.

Deployment Engineer – Dr. Notes, Inc., 2003 – 2004 • Providing the following customer services;  On site deployment of windows 2003 servers and setting up wired and wireless networks in small to medium size Physicians’ offices throughout the country, On site and remote systems administration as required for new and existing equipment including software and hardware upgrades, Backup to the Technical Support department when not on the road, providing remote Software and hardware customer technical support in the use of Electronic Medical Records proprietary application, Development of solutions for smoother automated deployments and web-based procedures manual.

Data Manager – Alzheimer’s Association South Florida Chapter,  2001 – 2003 • Providing the following customer services; Management of Results Plus Non-Profit fund raising business contacts database from data entry thru data extraction using Crystal Reports, Peer-to-Peer Network administration, Systems Administration and software and hardware technical support to all staff, Design and implement Web site, Design and layout of newsletters, invitations, flyers, brochures, business cards and stationary, Preparation of camera-ready files for commercial printing of designed material, Develop and implement networked phone log Access database which enabled efficient and accurate reporting of service calls; trained 5 employees in using the database from data entry to report extraction, provide support to association as needed for fund raising events.    Fund Raising Development, Donor and Client information Access dbase management, end user administration, custom design data entry screens, Mail Merges, Compiling lists for mailings, reporting. Design and update website, Design Newsletters, Flyers, Brochures, prepare for commercial printing

Systems Administrator – ECI Telecom, Inc., 1997 – 2001 • Providing the following customer services; Systems administration to over 400 users including addressing compatibility issues across Windows 3.x, Windows 95/98, Windows 2000/NT platforms in a Novell network environment, “Subject Matter Expert” for laptop challenges, Research, recommend and purchase cost effective and efficient hardware and software, Maintained inventory of software, hardware and licenses.  Windows 95 & 98, Windows NT administration for computer systems in personal and corporate environment. Hardware and software installations, configurations and troubleshooting including operating systems.  Novell and Microsoft Network administration. Lotus Notes administration. Customer Service as Help Desk point of contact.

Sales/Service Coordinator – New Zealand Milk Products, Florida, 1991 – 1997 • Providing the following customer services;  Coordination of the logistics for Import/Export Sales of 700+ tons of Dairy Products into Caribbean Food Markets and Cruise Lines Food Service Departments in liaison with the New Zealand Dairy Board, Marketing Managers, distributors, cruise lines, freight carriers and customs agents, Prepare proper import/export shipping documentation, Maintain spreadsheets of in-market inventory levels of stock to suggest reorder quantities and prevent out-of-stock situations, Maintain dbase with product specifications for filling shipping containers, Provided new and/or alternative product samples as needed.  Coordinating International Import/Export Sales, Coordinating purchases with vendors, Coordinating distributor workshops including the preparation of marketing materials, Developing logic specifications for programmers to code, Testing new programming code using anomaly data reports and being possible end user, Developing, managing and implementing application programs that enabled efficiency and cost savings in daily operational procedures, Maintaining and reporting information data.

Systems Analyst – US Sprint, National Accounts, 1987 – 1991 • Providing the following customer services; Develop, maintain and communicate Known Systems Issues dbase which included resolutions and status, used by 400+ Customer Service Representatives and Upper Management; train over 400 Customer Service Representatives in using the reports to solve their customer’s issues, Document and resolve Fortune 500 customer billing issues, liaising with programmers and upper sales management, Develop and present mock Invoices to existing and prospective Fortune 500 customers as requested by Sales Management Teams.  Developing logic specifications for programmers to code.  Testing new programming code using anomaly data reports.  Developing, managing and implementing application programs that enabled efficiency and cost savings in daily operational procedures.  Providing customer service.  Developing and implementing policies and procedures.   Training employees.  

Accountant – Air Force, Non-Appropriated Funds Management Branch – Berlin, Germany, 1984 – 1987 • Responsibilities included; Reconcile and post G/L, A/R, A/P, Inventory and Payroll; Prepare End-of-Month Financial reports and resolve and document discrepancies.